Refund policy

RETURN & REFUND POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging, and include all original accessories. You must also provide proof of purchase.

To start a return, please contact us at pulceease@hotmail.com. If your return is approved, we will provide instructions on how and where to send your package.

Please do not send any items back without contacting us first, as they will not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items that have been used, damaged by the customer, or returned without their original packaging

EXCHANGES

We do not offer direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at pulceease@hotmail.com.